DETROIT – Sharon Hopson is still a disgruntled customer after her mother’s memorial pew at Forest Lawn Cemetery was finally placed following an article with Local 4 News.
Although the bench was finally installed, Hopson said it was not what he was promised.
“I went to see him,” Hopson said. “It was like color specs that were in there. It’s supposed to be marble. It’s not marble.
Hopson paid over $7,000 for the bench, and after months of miscommunication, she says it wasn’t worth the money at all.
“It’s not worth $2,000,” Hopson said.
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But Cora Doss paid just over $2,000 for a headstone which she also says she never received, even though she paid for it almost a year ago.
“It was really stressful, it gave me a hard time,” Doss said. “So that just adds to the stress.”
The tombstone was purchased in June 2021, and Mothers’ Day of this year was still a disappointment.
“This year, after Mother’s Day, we came here, and nothing was dropped off,” Doss said. “I called the next day, the 9th, and someone was supposed to call me back.”
Local 4 has been told that no one has ever done this, and for this reason Doss, at this point, is also asking for a refund.
“I want my money back or an explanation of when it will be done,” Doss said.
“I’m bracing myself to the point of saying I might change my mom to a whole other graveyard because I’m so disappointed and dissatisfied with everything,” Hopson said. “It’s like they dug up a hidden wound because it took me back to when my mother first died.”
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Since the story was published last week, Local 4 has been able to receive responses on both situations as Forest Lawn management released a statement saying:
“Forest Lawn wants to make sure our families get answers to all their questions about their loved ones’ memorials.
Our management has been in contact with Mrs. Hopson’s family over the past week and today to ensure that the delivered memorial meets the contractual agreements that have been signed. We have also provided WDIV with a Manager Hotline that Ms. Doss can connect with to help get answers to questions she or her family have.
We will continue to improve our process for communicating with families as we work through memorial supply chain issues that are beyond our control.
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